Navigate to **Billing** in the sidebar to view your current plan, usage, and available plan tiers. The Billing page is accessible to the **Owner**, **Org Admin** (read-only), and **Financial** roles. See [Team Members & Roles](/team/members-and-roles) for the full access matrix.

## Plans

SendOps offers three plan tiers:

| | Free | Team | Business |
|---|---|---|---|
| **Price** | $0 | $29/month | $149/month or $1,639/year |
| **Seats** | 1 | 5 | 25 |
| **Email templates** | 3 | 50 | 200 |
| **Event retention** | 7 days | 90 days | 1 year |
| **Notifications** | Email & in-app | All channels | All channels + presets |
| **Add-ons** | — | — | Extra seats & templates |

Visit [sendops.dev/pricing](https://sendops.dev/pricing) for the full feature comparison.

## Current plan and status

The top of the Billing page shows your active plan tier, status badge, price, and renewal date. Possible statuses are:

- **Active** — subscription is current and will renew automatically.
- **Past Due** — a payment has failed. Update your payment method to avoid service interruption.
- **Cancelled** — the subscription will not renew. You keep access until the end of the current billing period.
- **Paused** — the subscription is temporarily paused.

If a plan change is scheduled (e.g. a downgrade), a banner shows the upcoming change and the date it takes effect.

## Usage

The Usage card shows your current consumption against your plan limits:

- **Seats** — number of team members in the workspace.
- **Email templates** — total templates created.
- **Event retention** — how long email event data is kept.

Usage bars turn amber when you reach 80% of a limit.


  If a payment fails repeatedly and your subscription goes past due, your effective template limit is temporarily reduced to the Free-plan limit (3 templates) until the payment is resolved. Existing templates are not deleted, but you cannot add new ones beyond the cap while the account is past due. Update your payment method from **Manage Billing** to restore your full plan limit.


## Upgrading

Click **Upgrade to Team** or **Upgrade to Business** on the plan comparison cards. If you don't have an existing subscription, you'll be redirected to a Stripe checkout page. If you already have a subscription, the plan change is applied immediately.

For the Business plan, you can toggle between **Monthly** ($149/month) and **Annual** ($1,639/year — save $149) billing before upgrading.

## Downgrading

Click **Downgrade to [Plan]** on the plan comparison card. Downgrades are scheduled for the end of your current billing period — you keep your current plan's features until then. A "Scheduled" badge appears on the target plan card, and a **Cancel downgrade** button lets you revert the change before it takes effect.


  Before downgrading, ensure your usage is within the target plan's limits. For example, if you have 10 team members and downgrade to Team (5 seats), you will need to remove members before the change takes effect.


## Add-ons (Business plan)

Business plan subscribers can purchase additional capacity:

- **Extra seats** — $10/seat/month, prorated to your billing cycle.
- **Extra template packs** — 10 templates per pack at $5/pack/month, prorated.

Adjust quantities using the controls in the Add-ons section and click **Save**. Changes are reflected on your next invoice.

## Managing payment methods

Click **Manage Billing** to open the Stripe customer portal, where you can update your payment method and view your payment details.

## What's next?

- View your [Invoices](/billing/invoices) and download PDFs.
- Check your [Payment History](/billing/payment-history) for a record of all charges.
- See [SES Cost Estimates](/billing/ses-cost-estimates) for estimated AWS sending costs.