# SendOps Documentation > SendOps is the observability and management layer for Amazon SES — analytics, Git-based template management, collaboration, and deliverability monitoring on top of your AWS SES account. This documentation covers setup, sending, templates, deliverability, billing, and AWS integration. Pages are organized by topic. Each link points to a documentation page; a markdown-only version of the full corpus is available at /llms-full.txt. ## Getting Started - [What is SendOps?](https://help.sendops.dev/getting-started/what-is-sendops): An overview of SendOps — the observability and management layer for Amazon SES that gives your team visibility into every email you send. - [How SendOps Works](https://help.sendops.dev/getting-started/how-sendops-works): Understand the architecture behind SendOps — how it connects to your AWS account, captures SES events, and turns them into actionable analytics. - [Creating Your Account](https://help.sendops.dev/getting-started/creating-your-account): Sign up for SendOps, explore the demo workspace, and complete the Setup Guide to connect your AWS account and start monitoring email. ## Reports & Analytics - [Reports Overview](https://help.sendops.dev/reports/messages-dashboard): Navigate the SendOps Reports page to view messages, deliverability metrics, and engagement data across tabs with filtering, export, and auto-refresh. - [Deliverability Reports](https://help.sendops.dev/reports/deliverability-reports): Track bounce rates, complaint rates, reputation score, per-provider deliverability with trend deltas, delivery latency, and suppression data in the SendOps Deliverability tab. - [Engagement Metrics](https://help.sendops.dev/reports/engagement-metrics): Track open rates, click rates, and recipient engagement with time-series charts, domain breakdowns, and template performance tables in SendOps. - [Undeliverable List](https://help.sendops.dev/reports/undeliverable-list): View permanent-failure addresses (bounces, complaints, rejects) and configurable rule-based detections across your account, search them, and clear individual addresses so SendOps allows delivery to them again. - [Classification Rules](https://help.sendops.dev/reports/classification-rules): Tune which bounce, complaint, and rejection signals put an address on your undeliverable list. Choose a Strict / Standard / Aggressive profile or configure each rule individually, with a live preview of the impact before you save. ## Notifications & Alerts - [Configuring Notifications](https://help.sendops.dev/notifications/configuring-notifications): Manage your notification inbox, set delivery preferences, use presets, and configure team-wide notification settings in SendOps. - [Notification Types](https://help.sendops.dev/notifications/notification-types): A complete reference of every notification SendOps can send, organized by category — from deliverability alerts and SES health warnings to billing events and team activity. - [Webhooks](https://help.sendops.dev/notifications/webhooks): Receive SendOps notifications programmatically via HTTP webhooks. Learn how to create endpoints, verify HMAC-SHA256 signatures, and handle retries. ## Templates - [Template Management](https://help.sendops.dev/templates/template-management): Connect a GitHub repository, sync email templates, validate Handlebars syntax, and deploy to SES — all from the SendOps Templates page. - [Importing from SES](https://help.sendops.dev/templates/importing-from-ses): Export your existing SES email templates as a Git-ready zip, commit them to a repository, and connect it to SendOps for version-controlled template management. - [Pull Requests & Compare](https://help.sendops.dev/templates/github-integration): Review template changes through pull requests directly in SendOps. Approve, request changes, comment, and compare templates across branches. - [Previews & Test Data](https://help.sendops.dev/templates/template-versioning): Preview templates with test data profiles, send test emails, and manage sample data for your Handlebars email templates in SendOps. - [Manifest File](https://help.sendops.dev/templates/manifest-file): Use a sendops.json manifest file to control which templates SendOps syncs, map file names to SES template names, and define git-synced test data profiles. ## Team & Access - [Team Members & Roles](https://help.sendops.dev/team/members-and-roles): Understand the eight roles in SendOps — Owner, Org Admin, Infra Admin, Developer, Marketer, Financial, Customer Support, and Viewer — and learn how to invite teammates to your organization. - [Audit Log](https://help.sendops.dev/team/audit-log): Track every change made in your SendOps organization with the audit log — searchable, filterable, and designed for compliance. - [Settings & Profile](https://help.sendops.dev/team/account-settings): Manage your SendOps workspace settings, personal profile, security preferences, and billing configuration. ## Billing - [Plans & Usage](https://help.sendops.dev/billing/plans-and-usage): Understand the three SendOps plan tiers — Free, Team, and Business — and how to monitor your usage, switch plans, and manage add-ons. - [Invoices](https://help.sendops.dev/billing/invoices): View, filter, and download PDF invoices for your SendOps subscription directly from the dashboard. - [Payment History](https://help.sendops.dev/billing/payment-history): View a chronological record of all payment transactions and export billing history as CSV. - [SES Cost Estimates](https://help.sendops.dev/billing/ses-cost-estimates): View estimated AWS SES sending costs derived from your email volume, broken down by month and channel. ## Identities & Domains - [Adding a Domain](https://help.sendops.dev/domains/adding-a-domain): Add and verify a sending domain in SendOps. SendOps uses AWS SES to generate DKIM tokens and verify domain ownership through DNS records. - [Email Identities](https://help.sendops.dev/domains/email-identities): Verify individual email addresses as sending identities in SendOps. Learn when to use email identities versus domain verification. - [DNS Configuration](https://help.sendops.dev/domains/dns-configuration): Set up DKIM, SPF, and DMARC DNS records for your sending domain to maximize email deliverability. - [Tracking Domains](https://help.sendops.dev/domains/tracking-domains): Set up a custom tracking domain for branded open and click tracking URLs in your emails, improving deliverability and link trust. ## Channels - [Understanding Channels](https://help.sendops.dev/channels/understanding-channels): Learn what channels are in SendOps, how they map to AWS SES configuration sets, and how they control event tracking and sending behavior. - [Managing Channels](https://help.sendops.dev/channels/managing-channels): How to create, configure, sync, and manage channels in SendOps, including integration headers and channel settings. ## Sending Email - [How Email Flows](https://help.sendops.dev/sending-email/email-flow): A developer-focused guide to how email moves from your application through AWS SES and into SendOps for analytics, tracing, and alerting. - [SES Sandbox & Production](https://help.sendops.dev/sending-email/ses-sandbox): Understand the difference between SES sandbox and production mode, sandbox limitations, and how to request production access for your AWS account. - [Moving to SES Production](https://help.sendops.dev/sending-email/ses-production-access): A complete guide to requesting AWS SES production access, including what AWS looks for, how to write a strong request, and how SendOps supports every requirement. ## AWS Reference - [AWS Integration](https://help.sendops.dev/aws-setup/connecting-aws): Connect your AWS account to SendOps using CloudFormation or manual IAM role setup — no API keys required. - [IAM Permissions Explained](https://help.sendops.dev/aws-setup/iam-permissions): A complete breakdown of every AWS IAM permission SendOps requires, why it is needed, and how least-privilege is enforced. - [Supported AWS Regions](https://help.sendops.dev/aws-setup/supported-regions): All AWS regions where Amazon SES is available and supported by SendOps, with guidance on choosing the right region. ## Troubleshooting - [Connection Issues](https://help.sendops.dev/troubleshooting/connection-issues): Diagnose and fix common AWS connection problems in SendOps, including IAM role failures, stack validation errors, and EventBridge delivery issues. - [Domain Verification](https://help.sendops.dev/troubleshooting/domain-verification): Troubleshoot common domain verification issues in SendOps, including DNS propagation delays, DKIM failures, and SPF/DMARC misconfigurations. - [Deliverability Problems](https://help.sendops.dev/troubleshooting/deliverability-problems): Troubleshoot high bounce rates, complaint spikes, SES account reviews, and authentication failures that affect your email deliverability. ## Reference - [Glossary](https://help.sendops.dev/reference/glossary): Definitions of key terms and concepts used throughout SendOps and AWS SES. - [AWS SES Resources](https://help.sendops.dev/reference/aws-ses-resources): Curated links to AWS documentation, SDKs, and tools for working with Amazon Simple Email Service.